FJ77 FAQ — Frequently Asked Questions

fj77 offers multiple support channels, all available in Bengali:

Live Chat: The fastest option. Click the chat button at the bottom right of the app or website — a Bengali-speaking agent typically responds within 2 minutes on average. Live chat is active 24 hours a day, 7 days a week.

Email Support: Email support@fj77.best with a detailed description of your issue. Responses typically arrive within 24 hours, or up to 48 hours for more complex matters. Attaching screenshots or relevant information helps speed up the resolution.

App Notifications: The fj77 app includes a support ticket system. You can submit a description of your issue along with screenshots directly from the app.

For urgent issues — such as a locked account or a stuck payment — always go with live chat. For general information, this FAQ page may be all you need.

After winning a bet on fj77, how quickly your winnings appear in your wallet depends on the type of match or event. For pre-match bets, winnings are credited as soon as the match ends — usually within 5–15 minutes. For live bets, each market is settled instantly.

Once funds are in your wallet, follow these steps to withdraw:
1. Log in to your account and go to the "Withdrawal" option.
2. Choose your preferred method — bKash, Nagad, or Rocket.
3. Enter the amount (minimum ৳500, maximum ৳50,000 per transaction).
4. Confirm — once OTP verification is complete, the withdrawal will be processed.

Standard members receive withdrawals to their mobile banking number within 15–30 minutes. VIP members are processed within 5 minutes. If KYC is not completed, identity verification may be required for larger withdrawals (৳10,000 or above) — so it's best to complete KYC in advance.

Registering on fj77 takes just 2 minutes. You'll need:

Required:
• Full name (as it appears on your National ID)
• An active Bangladeshi mobile number (11 digits starting with 01)
• Date of birth (you must be at least 18 years old)
• Password (minimum 8 characters)

Optional:
• Email address
• Referral code (if applicable)

After registration, an OTP will be sent to your mobile — verify your number with it and your account will be activated. Note that only one account can be created per mobile number, and you must have a mobile banking account registered in your own name, as all future deposits and withdrawals will go through that number. For more details, Registration Page See more.

fj77 regularly hosts tournaments and leaderboard competitions, especially during major cricket and football series. General participation rules:

Eligibility: You must have an active, verified fj77 account. Most tournaments require a minimum betting amount (typically ৳500 to ৳2,000) to be met within the competition period.

How Rankings Are Determined: Leaderboards are ranked by betting volume, win rate, or points in specific markets — each tournament sets its own criteria.

Rewards: Top-ranked players receive cash prizes, free bets, or bonus credits. Rewards are added directly to your wallet — no separate claim required.

A list of ongoing tournaments and their full terms can be found in the "Promotions" section after logging in to your account. On the High Roller Page Get details on high-value exclusive competitions.

New members at fj77 get a 100% welcome bonus on their first deposit — deposit ৳1,000 and receive ৳1,000 in bonus funds, bringing your total balance to ৳2,000. Steps to claim your bonus:

1. Registration Complete the process and verify your mobile number.
2. Log into your account and go to the "Deposit" or "Add Funds" option.
3. Make a minimum deposit of ৳500 via bKash, Nagad, or Rocket (bonus available up to ৳5,000).
4. Once the deposit is complete, the bonus will be added to your wallet automatically — no separate code needed.

Important Terms: Bonuses cannot be withdrawn directly. You must complete a 5x rollover (wagering the bonus amount five times) before it becomes withdrawable. Your first deposit must be made within 7 days of registration, or the offer will expire. Full terms Terms & Conditions Read more on the page.

There are a few common reasons an account may be locked or suspended on fj77 — multiple incorrect password attempts, unusual login patterns, pending KYC verification, or a payment-related issue. In most cases this is simply an automatic security measure, so there's no need to worry.

What to do immediately:
1. Try resetting via "Forgot Password?" on the login page — this often resolves the issue straight away.
2. If resetting doesn't work either, reach out via fj77 live chat. You can use the chat button without being logged into your account.
3. If live chat is unavailable, email support@fj77.best — use "Account Lock" as the subject and include the mobile number you registered with.

After verifying your identity, the support team can typically restore your account within 1–2 hours. If you voluntarily activated self-exclusion or a cooling-off period, your account cannot be reopened before that period ends — let support know about that as well. Responsible Gaming Visit the page for full details on these tools.